| Customization: | Available |
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| After-sales Service: | One Year Warranty |
| Warranty: | One Year Warranty |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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Q: What's your MOQ?
A: If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to customer's exact situation.
Q: How long is your delivery time?
A: The general delivery time is 30 days after receiving your order confirmation. Anther, if we have the goods in stock, it will only take 1-2 days.
Q: Do you provide sample ? Is it free?
A: If the sample is low value, we will provide the free sample with freight collect. But for some high value samples, we need to collect the sample charge.
Q: What is your term of payment?
A: 30% down payment before producing and 70% balance payment before shipping.
Q: Which payment form you can accept?
A: T/T, Western Union, PayPal etc. We accept any convenient and swift payment term.
Q: Which certificate do you have?
A: CE, BV,TUV,ISO9001,REACH.
Q: Do you have the test and audit service?
A: Yes, we can assist to get the designated test report for product and the designated factory audit report.
Q: What's is your shipping service?
A: We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port.
Q: Can you provide the FBA shipping service?
A: Yes, we have the good experience in providing the professional FBA service.
Q: What's your tem of the delivery?
A: Our ordinary delivery term is FOB Xiamen. We also accept EXW, CFR, CIF, DDP, DDU etc. We'll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.
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